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Postage & Returns

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Nellys Woofers cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Nelly's Woofers returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us within 14 days of purchase and we will send you a Returns Authorisation Number. You must be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.


If when you receive your product(s), you are not completely satisfied with the sizes, you may return the items to us, within 7 days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, an RA number and proof of payment such as confirmation email is to be enclosed. 

We strongly recommend that you when returning your package you use either Signed For or Special Delivery via Royal Mail, as it will provide you with a tracking number and a Proof of Postage. Nelly's Woofers will not be held responsible for items lost or damaged in transit.

The customer pays for all shipping back to Nellys Woofers. We are unable to refund you postal fees.

Goods found to be tampered with by the customer will not be replaced or refunded.

If you are returning items for exchange please be aware that Nelly's Woofers will cover the cost of postage and will not recharge you any postage fees that may incur.


Used or Damaged products by form of customer and extension of family, pets and/or friends.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in excellent condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Nelly's Woofers immediately, this will be given special priority and you can expect to receive the correct item within 72 hours subject to availability. 

Delivery Service

We try to make the delivery process as simple as possible and are able to send your order either your home or any address specified. (Postage costs apply)

Delivery times are calculated in working days Monday to Friday. If you order after 1pm, the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume especially around Christmas, please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.  Please also note, Royal Mail says 'Please Allow 14 Working Days for Delivery"

All orders are sent out via Royal Mail 2nd Class Signed For, if your order is over £100.00 it will be sent out via Royal Mail Special Delivery, which is a next day service and will need a signature. If you are not present a card will be left to advise you to pick up your goods from the local sorting office.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Export restrictions

At present Nelly's Woofers only sends goods within the UK.  If you live outside the UK and are interested in purchasing a large order, please feel free to email me to discuss matters further.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.


We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Nelly's Woofers uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

•To improve the content, design & layout of the website

•To send you newsletters and details of offers and promotions in which we believe you will be interested

•To understand the interest and buying behaviour of our registered users

Conditions Of Use

Nelly's Woofers and its affiliates provide their services to you subject to the following conditions. If you visit our shop at you accept these conditions. Please read them carefully. Nelly's Woofers controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access Nelly's Woofers from another country you do so on your own initiative and are responsible for compliance with applicable local lands.


All content includes on the site such as text, graphics logos, button icons, images, audio clips, digital downloads and software are all owned by Nelly's Woofers and are protected by international copyright laws.

License and Site Access

Nelly's Woofers & BigCommerce grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools

This site may not be reproduced, duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Nelly's Woofers

Product Description

Nelly's Woofers and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.  Pictures, sizes, colours and patterns may vary depending on the product

From time to time there may be information on that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.


Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include VAT. Delivery fees will apply